退款政策 | Refund Policy
[最後更新日期 Last updated: 10/07/2026]
我們希望你能安心使用 3T充電服務。如需申請充值餘額退款，過程簡單快捷。以下是你需要知道的一切。
We want you to feel completely confident using 3T Charging. If you need to request a refund for your top-up balance, it’s quick and easy. Here’s everything you need to know.
1. 申請資格 | Eligibility
– 僅限未使用的充值金額可申請退款。
– 若你的帳戶曾使用優惠券、折扣或推廣積分，相關充值金額將不獲退款。
– Only unused top-up balances are eligible for a refund.
– If a coupon, discount, or promotional credit has been applied to your account, the associated top-up amount cannot be refunded.
2. 退款步驟 | How to Request a Refund
透過應用程式申請退款只需幾個步驟。
Requesting a refund takes just a few taps in the app.
第一步 Step 1
應用程式底部點擊「帳戶」。
Tap “Account” at the bottom of the app.
第二步 Step 2
輸入你希望退還的金額。
Enter the refund amount you wish to withdraw.
第三步 Step 3
點擊「確認退款」按鈕。
Tap the “Confirm Refund” button.
第四步 Step 4
退款將需要至少一個月的時間退還至你原來的付款方式。
Please allow at least one month for your refund to be credited back to your original payment method.
3. 注意事項 | Important Notes
– 退款僅能退還至你充值時使用的原付款方式。
– 處理時間可能因你的銀行或付款服務供應商而略有不同。
– Refunds can only be processed back to the original payment method used for the top-up.
– Processing times may vary slightly depending on your bank or payment provider.
4. 需要協助？ | Need Help?
如有任何疑問或在退款過程中遇到問題，我們的支援團隊隨時為你提供協助。
If you have any questions or encounter issues during the refund process, our support team is here to help:
支援熱線 | Support Hotline: +852 2886 5563