With our patented mechanical design and special electrical configuration, Kaihon1000 is the unique one in market that can achieve IP5 waterproof level. The feature enables the real practice of applications in outdoor whenever in rainy days, or for water sports.

With 7 versatile ports to pick from, Kaihon1000 keeps all the necessary gear powered up anywhere. It features higher surge capacities for greater compatibility with more power-hungry devices, and the latest in USB-C PD Power Delivery capable of charging larger USB devices like laptops.

Synergy between the built-in IoT system and smart battery management system features remote control and task scheduling to every individual power sockets over mobile app. With the feature, user can even enjoy a cheaper electric cost by scheduling power charge from grid in the mid-night. Kaihon1000 is well protected 24/7, operation status is under user’s sight wherever and whenever. Warning alerts will be pushed to user’s mobile when outstanding cases happened.

The electrical technique of “Charge & Go” is bypass circuit, this technique solves a crucial deficiency of general power station products being supplied in the market, those battery energy (SOC) will be drawn during operation even if under AC power input. This will cause a huge inconvenience to users eventually. Charge & Go separates the path of power input into two individuals – application and charging, when AC power is input, loading of applications get energy from the power supply rather than through the battery source; net of the power supply charges the battery.

We build every Kaihon1000 with quality lithium cells, known for stability, monitored by a state-of-the-art battery management system that prevents over-charge, over-current, and short circuiting. The battery pack is enclosed in a water-tight enclosure that seals it from the elements.

Due to the inherent weight of the 1000Wh battery pack and inherent danger of the high power device, metal anti-shock frame is adopted to hold the internal contents.

The detachable torch is powered and charged by a magnetic connector, which can be used as a lamp or a torch when detached. Luminance of the detachable torch can be adjusted steplessly.

You can purchase all TriTerra products 24/7 from www.triterrapower.com. We are currently exploring retailer shops to sell our TriTerra products, we will create a list of retailer shops shortly.

You can do this online, visit product registration in our support area to fill out your information.

Visit User Manual online found in the footer of TriTerrapower.com under Support.

Of course! Sign up to receive our email communications in the footer of the website. You will be the first to know about any email exclusive deals and product launches.

We have a robust FAQ section on each product page. Go to the product in question and most likely your answer will be found here. If not, contact us via social media, email or phone support.

Please feel free to reach us at 852-2886 5705, e-mail us at su*****@tr***********.com.

Our equipment is designed to withstand the some of the harshest environments and it is tested under a series of experiments to guarantee its quality. We’re confident that it’ll work whenever, wherever you need it. That said, we recommend checking the details of each product for durability ratings. For example, the Kaihon Power Stations are designed to withstand the elements, and probably it is the only Power Station in the market can withstand wet environments. All of our solar panels are designed to be outside soaking up as much sun as possible, even if that means withstanding a storm (or several). Check the individual product user guides for more information, found here: (https://www.triterrapower.com/support/)

Great question! It is highly important and encouraged that electronics and lithium batteries are disposed of properly to prevent harmful damage to the environment and community. We recommend you find an electronics waste program at your local waste management center that can properly dispose of your end-of-life product. Please do not toss your product in the trash. Though we do not currently have an official recycling program, we are in the process of building one out to help safely manage the disposal of our products. Thank you!

Yes, we do! For more information contact sa***@tr***********.com for inquiries.

Yes, there are a wide range of causes we support as an organization. If you feel you align with our mission and can greatly benefit from our product offerings, please feel free to email our customer service team with a detailed overview of your organization, project and ask, and we will review shortly after your submission. As you can imagine, we receive an enormous amount of requests and can’t always respond to every one. Please understand we try to support those most in need, and as much as we’d love to support everyone and deeply appreciate your submissions, we often have to prioritize our products for donation.

Unfortunately, we don’t replace lost products under our warranty at this time. If you have additional questions, please contact support. 852-2886 5705

Our products are designed, engineered and tested here in our Hong Kong headquarter, and manufactured with our partners in China.

Our products are designed and engineered to be as safe as possible so anybody of any age can confidently use it without worry! Our Kaihon Power Stations are a power alternative to traditional gasoline-powered generators, so they don’t require any gasoline, have zero exhaust (no harmful carbon monoxide), and are virtually silent. In addition, our Kaihon Power Stations is designed to be weather-proof meeting IP35 standard to secure the applications in outdoor. Nonetheless, Kaihon Power Stations are well protected by the embedded Smart BMS system working with our IoT technique.

With that said, our products are electronics and most contain batteries and wiring that can absolutely be harmful if mistreated and used improperly. Please review your user guide manual for instructions on how to properly use and handle your product.

Lifecycles refer to how long batteries maintain their rated capacity. When you completely drain a battery from 100% to 0%, you’ve gone through one cycle, and the lifecycle rating for batteries is dependent on its type, or chemistry. Lead-acid batteries are rated for 200-300 lifecycles and lithium batteries for 500-800 cycles. Kaihon Lithium batteries are rated for 500 cycles to 80% capacity. This means after 500 full life cycles from 100%-0% you will still have 80% of the original rated capacity. We expect well over 2000 life cycles on the unit.

We use the following type: Li-NMC for our Kaihon Power Stations. Check the product technical specifications on the product page to view for a particular product.

If unused, power banks and power stations are typically capable of holding a full charge for 12-14 months. However, we highly recommend using and charging the battery every 3-4 months for a healthy lifespan and storing your power bank or power station plugged into the wall or solar panel if possible.

Modified-sign wave inverters are the most common inverters on the market. They work great with small electronic equipment, usually anything that includes an AC power cable with the box, like what your laptop comes with. Pure-sign wave inverter produces an output that is exactly the same as supplied by an AC wall plug in your house. Although integrating a pure-sine wave inverter takes more components, it produces power output that makes it compatible with almost all AC electric devices you use in your house.

Terra means to the land all of us are living on, and it is what we care and treasure. Most of our resources we token are from the land, including the conventional energy element – fossil oil, which is limited with boundary. Thus, we need to find ways to save energy, utilize renewable energies, and ultimately extend the lifespan of our eco-system, our land, and our Earth. Back to the origin of our name – TriTerra, Tri is the short-form of triangle which is symbolic icon of Recycling and Green. Therefore, TriTerra means to the Green Land we pursuit and would sustain.

Sure.

Try resetting the unit by holding the “Touch Screen Wake Up Button” for 5 seconds to reset your Kaihon. Check your Kaihon to see if the issue is resolved after the reset.

Cycle the battery a few times and the issue should resolve itself as the Kaihon dials in its charge parameters.

Sorry for no, but we are offering max. 200W input with our AC/DC adapter and solar panel which is very competitive in the market.

Download the TriTerra app from your favorite app store and follow the instructions there for an update to your Kaihon.

Try resetting the unit by holding the “Touch Screen Wake Up Button” for 5 seconds to reset your Kaihon. Check your Kaihon to see if the issue is resolved after the reset, then restart the update process. This should fix the issue.

When your Kaihon displays a thermometer icon, this means it is over the temperature threshold of the device, and protection will begin in 3 minutes.

A meter icon means the Kaihon power output is either approaching or has exceeded the power threshold of the device, and protection will begin in 3 minutes.

If a DC socket icon pops up, it means there is some wrong about the power input sources either the AC/DC adapter or the solar panel.

Yes, you can also connect the Kaihon to other brands of solar panels using the MC4 to DC7909 adapter. But it needs to be very careful. The max. power input to Kaihon is 27V, 200W. Do not exceed 27V input into the DC Input port; doing so will cause damage to the unit and potential bodily injury. We would recommend you using our TriTerra Solar Panel.

When charging your TriTerra Kaihon you will notice a battery segment blinking in the display. This indicates the current charge status. Once your TriTerra Kaihon is fully charged, all the battery segments will be lit and remain solid. As long as there is more power going into the TriTerra Kaihon than is being pulled from the output ports, the display will also indicate an estimated time until fully charged.

All Kaihon Power Stations have a number in their name, ie. Kaihon1000. These numbers refer to the Watt Hours (Wh), or the amount of energy that can be stored in each battery, and can help estimate how long your gear will run from the power station. For example, a 1000Wh battery should run a 100W light for 10 hours (1000/100=10). When you’re deciding on what to power from the Kaihon Power Station, it’s helpful to look into your device’s wattage consumption.

Your Kaihon is the only Power Station offering touch screen in the market, which gives you an intuitive user experience to interact with the device. The display shows the operation status of the device, and reflects the amount of power in and out, as well as the time to be energy full and time to be energy drawn. In addition, you can control every individual socket on/off by clicking the socket buttons on the touch screen, and turn on/off the scheduler for power charging. You can also connect your mobile device through the interaction with the touch screen. For more details, you may look at the user manual.

No. Under FAA regulations you are not allowed to take any battery exceeding 100Wh on a plane. For the most up to date information visit FAA Pack Safe.

No, the TriTerra Kaihon is not compatible with recharging from a 12V source, it can result in damage to the unit, cable, as well as your vehicle.

It would depend on the power rating of your device and the power threshold of Kaihon. For example, the Kaihon1000’s AC port is powered by an inverter that allows for 1000W of power. This means if your device is pulling more than 1000W for an extended period, the Kaihon1000 will give warning and then protection will turn on to shut off the inverter. Another factor to be concerned is the surge rating of your device. The Kaihon inverter is tuned to double its power threshold to catch the surge requirement of various devices instantly, but there will be items that will surge at a higher rate, and for a longer time, than the Kaihon can manage, in which case the inverter will be protected to shut off.