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Warranty

Manufactures, suppliers, or publishers, other than TriTerrapower.com, may provide their own warranties to you. Please contact them for further information. Please note that warranty period may vary according to local laws and regulations. Some countries, states and provinces do not allow limitations on how long an implied warranty may last, so the limitation described above may not apply to you. You may have other rights from state to state or by province or by country.

DO NOT USE YOUR PRODUCTS UNTIL YOU HAVE READ THE TERMS OF THE WARRANTY.

The warranty for TriTerra products is up to 2 years. Please refer to the Limited Warranty below for complete details regarding your product’s specific warranty.
Read the complete Limited Warranty.

Exclusions and Limitations

This warranty does not apply:

  • Non-quality related issues;
  • Items purchased from unauthorized resellers;
  • Purchases without valid proof of purchase;
  • Items that have been refunded;
  • Items that have expired their warranty period;
  • Any defects or damages caused by misuse of products, unauthorized modification, dis-assembly or operation not in accordance with the official instructions or manuals;
  • Any defects or damages caused by exposure to excessive heat, liquids or other external causes;
  • Any defects or damages caused by reliability or compatibility issues when using unauthorized third-party parts;
  • Lost or stolen products;
  • Free products.

Cross-Regional After-Sales Service

  • TriTerra does not provide global warranty with respect to products, and warranty service can only be obtained at a designated TriTerra repair center.
  • To repair the product in a TriTerra repair center when the product was purchased in another region, depending on part availability, customers can obtain cross-regional repair service at an additional charge. (Some products do not support cross-regional repair even if the customer is willing to pay the service. For more details, please contact TriTerra Support.)
  • Cross-regional replacement service is not available for different versions of the same product.
  • The customer will need to bear customs duties, taxes, customs clearance, and other costs incurred due to cross-regional repair, regardless of whether it is the warranty repair service or paid repair service provided.

For Returns for TriTerra Kaihon Power Stations:

Warranty issues and returns for TriTerra Kaihon Power Stations containing lithium batteries will be handled through our Customer Solutions Center in Hong Kong. For assistance, please contact our Customer Service & Support Team at

su*****@tr***********.com











 or by phone at 852-2886 5705.